Payment Assistance

If you are a residential customer finding it hard to pay your water bill, we may be able to assist with the following payment assistance options.

Extension of Time to Pay

If you require a short extension of time to pay your bill, we are happy to provide you an extension of up to two weeks from the due date on your account.

Payment Instalments

We can assist you paying your account by establishing a payment instalment arrangement. This will allow you to make regular affordable payments until the account is paid.  Payment instalments can be established until your next bill is due to be issued.

You must contact us as soon as a new bill is received to establish a new arrangement for the balance on your account.

We also provide a payment instalment option by direct debit. This will allow you to pay regular payments from your savings or cheque account. Complete our direct debit application and send it to us.

Payment Assistance Scheme

The Payment Assistance Scheme operates through registered community welfare agencies with staff trained to assist customers experiencing hardship.  The agency you choose will assess your individual needs and circumstances, and may issue Payment Assistance Scheme vouchers to help you pay your Hunter Water bill.  Find out more.

Serious Financial Hardship?

If you are experiencing serious financial hardship, contact us or email us. We can offer direct assistance to customers experiencing financial difficulties such as a payment plan to help you pay your bill in instalments.

  • Frequently Asked Questions

    • What options are available for me to pay my bill?

      Answer

      A number of bill payment options are available:

      1. Direct debit 
      2. Pay by credit card - BPOINT
      3. BPAY - telephone and Internet banking
      4. In person - pay at any Australia Post Office 
      5. By post - Hunter Water, Locked Bag W102, Sydney NSW 1292

    • How long do I have to pay my bill?

      Answer

      You have 21 days from the issue date to pay your Hunter Water bill or your account may commence into recovery action which may lead to the restriction of your water meter or referral to a collection agency. If you are having difficulty paying your bill or are concerned about meeting a payment on time, it is important that you contact us as soon as possible.

    • What happens if I don't pay my bill?

      Answer

      If you don’t pay your bill, recovery action may be taken. However Hunter Water maintain a Code of Practice for Debt and Disconnection explaining how we can help you if you are having difficulty paying your bill as well as outlining our corporate obligations and processes involved if your account remains unpaid.

    • How much do I pay for water?

      Answer

      More information about water bills and charges can be found at residential pricing and charges  or business pricing and charges.

    • As a pensioner, am I entitled to a rebate?

      Answer

      You are eligible for a pensioner rebate if you are the owner and occupier of a property and hold one of the following cards:

      • Pensioner Concession Card
      • Department of Veterans Affairs Gold Card embossed with
        TPI/TII or
      • War widow/widower or Extreme Disablement Adjustment (EDA)

      If you have one of these valid cards and are the owner and occupier of your property please contact us and one of our representatives will apply the rebate to your account.

      Properties which form part of a Community Title, mobile home village or caravan park are not eligible for this rebate.

      There are circumstances where the applicant is not the owner of the property, such as under the terms of a life tenancy/sole beneficiary or similar agreement, but may still be entitled to a rebate.

       

    • As a tenant can I access the Payment Assistance Scheme?

      Answer

      A tenant who is required to pay for water use as part of their lease agreements can apply for limited assistance under the Payment Assistance Scheme. You will need to live in an individually metered residence and have a copy of the Hunter Water bill from your landlord.
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