Direct Debit Form

Direct debit is an easy way to make sure your bills are paid on time. You receive your bill in advance to review, then the payment is automatically deducted on the due date from the cheque or savings account you nominate.

Sign up for direct debit now!

Print, complete and send us your Direct Debit Application.

Please note that the direct debit request may take up to two weeks to process.

  • Frequently Asked Questions

    • If I set up a direct debit will I still get my bill?

      Answer

      Yes, we will send your bill as usual before the payment date, so you can see how much you are paying in advance. The direct debit payment will then be processed automatically on the due date.

    • What if I have a direct debit and don't agree with the amount due?

      Answer

      Contact us before the due date with your query. We will stop or postpone your direct debit and you won't be debited until the issue has been resolved.

      If a direct debit has gone through and you find an error in your bill, you will be refunded in full for any portion of the bill that is confirmed as incorrect.

       

    • Can I cancel the direct debit agreement If I change my mind?

      Answer

      Yes. You can cancel at anytime. Contact us to stop a payment going through on direct debit you'll need to cancel at least four business days before the due date.
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