The water and sewerage services we provide have to be paid for, but we know that at times finding the money to pay bills can be difficult for some customers.
Our Code of Practice for Debt and Disconnection explains how we can help you if you are having difficulty paying your bill. It also outlines what will happen if you don’t pay.
We want to help customers in financial difficulty manage their ongoing payment commitments, so they can maintain access to water and sewerage services.
