Managing Your Account

At Hunter Water, we are committed to providing you with high quality products and services to meet your needs. We also want to make it as easy as possible for you to access information relating to your account quickly and easily.

Help Me:

Your Hunter Water Billing Cycle

As a Hunter Water customer, you will receive three accounts each year, each one covering a period of four months. The two main items on your Hunter Water account are service and usage charges. 

The three Hunter Water billing cycles are:

  • 1 July to 31 October
  • 1 November to 28 February
  • 1 March to 30 June

  • Frequently Asked Questions

    • What options are available for me to pay my bill?

      Answer

      A number of bill payment options are available:

      1. Direct debit 
      2. Pay by credit card - BPOINT
      3. BPAY - telephone and Internet banking
      4. In person - pay at any Australia Post Office 
      5. By post - Hunter Water, Locked Bag W102, Sydney NSW 1292

    • How long do I have to pay my bill?

      Answer

      You have 21 days from the issue date to pay your Hunter Water bill or your account may commence into recovery action which may lead to the restriction of your water meter or referral to a collection agency. If you are having difficulty paying your bill or are concerned about meeting a payment on time, it is important that you contact us as soon as possible.

    • Can I get a copy of my bill?

      Answer

      Yes. If you have not received your account, have misplaced the original or have lost it, we can provide you with a copy.

      Complete our online form or Contact us with all the relevant details of the account including account number and address of the property.  We can then post to the mailing address provided on the account.

    • How much do I pay for water?

      Answer

      More information about water bills and charges can be found at residential pricing and charges  or business pricing and charges.

    • What happens if I don't pay my bill?

      Answer

      If you don’t pay your bill, recovery action may be taken. However Hunter Water maintain a Code of Practice for Debt and Disconnection explaining how we can help you if you are having difficulty paying your bill as well as outlining our corporate obligations and processes involved if your account remains unpaid.

    • I am struggling to pay my bill. What options are available to me?

      Answer

      If you are a residential customer finding it hard to pay your water bill, Please contact us and we can assist through a payment plan or alternately we can offer support through payment assistance.

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