Policies and standards
Water and Wastewater
- Drinking Water Quality Policy (321KB)
- Appendix OFFSET WATER SERVICE (49KB)
- Recycled Water Policy (319KB)
- Asset Management Policy (139KB)
Safety Health and Wellbeing
- Guideline Supplier User Guide WHS Requirements (316KB)
- Controlled Document Manual Safe Electrical Work (1164KB)
- Lifesavers Pocket Book (708KB)
- Incident Reporting Investigation (136KB)
- Damstra Induction (14KB)
- Damstra Checklist (357KB)
- Working at Heights Standard (637KB)
- Confined Space Standard (532KB)
- Hazardous Manual Tasks Standard (486KB)
- Safety Health Wellbeing Policy (345KB)
- Alcohol and Other Drugs Standard (340KB)
Governance
- Modern Slavery Statement 2022 23 (5791KB)
- Agreement MoU between NSW Health and Hunter Water signed (183KB)
- Hunter Water Statement of Corporate Intent SCI 2022 2023 (2129KB)
- Fraud and Corruption Control Plan (430KB)
- Treatment Operations and Desalination Committee Charter (226KB)
- Statement of Expectations for Hunter Water Signed (1073KB)
- People and Culture Committee Charter (222KB)
- Nominations and Governance Committee Charter (226KB)
- Plan Privacy Management Plan (938KB)
- Code of Conduct Policy (210KB)
- Sustainability Committee Charter (225KB)
- Corporate Governance Statement (1336KB)
- Disclosure Policy Signed (293KB)
- Privacy Policy (390KB)
- Public Interest Disclosures PID Policy (806KB)
- Fraud and Corruption Control Policy (297KB)
- Audit and Risk Committee Charter (269KB)
- Directors Code of Conduct Policy (376KB)
- Board Charter (619KB)
- Investment Committee Charter (176KB)
Environmental and Quality
- EP0004 Environment Policy (351KB)
- EP0006 Cultural Heritage Policy (773KB)
- EP0007 Greenhouse Gas and Energy Management Policy (770KB)
- Quality Policy (135KB)
Customer Services and IT
- Complaints Handling Standard (210KB)
- Standard Interest Charges on Customer Accounts (254KB)
- Complaint and Enquiry Policy (222KB)
- Policy - Cyber Security (211KB)
- Billing Policy (1037KB)
- Debt Recovery and Hardship Policy (962KB)