Tillegra Dam Refund

  • Tillegra Dam

    • Have the water service charges been decreased?

      Answer

      IPART has also adjusted water prices for the remainder of the current four year price path. The service charges from 1 March through to the end of the 2012-13 financial year have been reduced to reflect the removal of the Tillegra Dam component.

    • How much will the refund be?

      Answer

      The refund amount has been independently calculated by the NSW Independent Pricing and Regulatory Tribunal (IPART).

      IPART has based the value of this refund on the size of a property's water meter. For example, a typical standalone house has a 20mm water meter and will receive a $36 refund. However this amount will vary for some houses and units depending on the type of property and size of the water meter.

    • How was the refund calculated?

      Answer

      IPART was responsible for the calculation of the refund amount. The refund amount is based on a billable meter size equivalent. Any property that was not connected for the full refund period (17 July 2009 - 28 February 2011) will receive an adjusted pro-rata amount to reflect the period of the connected services.

    • How will customers be notified of the refund?

      Answer

      As well as appearing on the front of the customer's bill, customers will also receive a flyer with the bill advising of the refund.

    • What does this mean for water prices moving forward?

      Answer

      IPART has also adjusted water prices for the remainder of the current four-year price path. The service charges from 1 March 2011 through to the end of the 2012-13 financial year have been reduced to reflect the removal of the Tillegra Dam component.

    • What if I’ve disconnected or sold my property since 17 July 2009?

      Answer

      If you've sold your property but bought a new property within the lower Hunter region, you'll receive a refund for that property.

      If you've disconnected and/or relocated outside of the Lower Hunter area, contact us to check your eligibility for the refund.

    • When will customers receive the refund?

      Answer

      Customers will receive the refund as a credit on their bill received in the March - June 2011 billing cycle.

    • Which customers will receive the refund?

      Answer

      The refund will be provided to all customers who pay a 'water service' charge on their bill. This refund is to compensate customers for the amount they have already paid towards the cost of Tillegra Dam.

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