Sewerage

If your property is connected to our sewer system, we will supply you with sewerage services to meet a customer’s reasonable needs for the discharge of residential sewage except:

• where we are entitled to discontinue supply (under our Operating Licence)
• in the case of planned interruptions and unplanned interruptions
• in the case of events beyond our reasonable control.

If you are not yet connected to our system, it may be possible for you to do so – see Property Development .

Sewage spills

We will make every reasonable effort to minimise the incidence of sewage spills on your property due to a failure of our sewer system. If there is a sewage spill on your property due to the failure of our sewer system, we will make every endeavour to ensure that:

•  inconvenience and damage to you is minimized;
• the affected area is suitably cleaned up as soon as possible at our cost and in such a manner to minimise the risk to human health; and
• any rebates due to you are paid.

Sewer system blockages

If a sewer becomes blocked, you are aware of the blockage and you suspect that it is a blockage in our system, you should notify us immediately.

If the blockage occurs in our sewer system we will clear the blockage at our cost. You may be liable to pay to the extent you have contributed to the blockage. If the blockage occurs in your sewer system, you are responsible for arranging the blockage to be cleared by a licensed plumber or drainer at your cost.