Your Account

As a Hunter Water customer, you will receive three (3) accounts each year, unless you are a major commercial customer with alternate billing arrangements.

Water bills are issued during a defined billing cycle and are usually issued after meter reading in your area has been completed.

The three Hunter Bill Cycles are:

• 1 July to 31 October
• 1 November to 28 February
• 1 March to 30 June

• Residential Customer Information
• Non-Residential Customer Information
• How to pay your account – what payment methods are available  
• Financial hardship - How the Payment Assistance Scheme can help 
• Having difficulty paying your bill? (Debt/Disconnection)
• What to do if you are moving house
• General information for tenants

If you would like to change your account's postal address, or make a complaint, please contact us by:

• email enquiries@hunterwater.com.au or
• phone - Customer Services line on 1300 657 657 between 8am and 5pm, Monday to Friday.