Our Achievements
Hunter Water is proud of maintaining its strong and committed performance while providing the people of the Lower Hunter with high quality water and sewerage services. Here are a number of our recent achievements:
Performance Culture
- Developed a new Human Resources Strategy and a new OHS Strategy
- Significant improvement in organisational culture after first retest of organisation-wide culture survey
- Implemented new internal communications strategy and developed supporting communication tools
- Continuation of culture change program
Operational Excellence
- New Continuous Improvement Unit established
- Introduced activity based costing
- Significant improvements in our Information and Communication Technology (ICT) processes and support systems
- Invested about $100 million in major infrastructure projects including the completion of Stage 4 of the Gosford/Wyong pipeline, Stockton Water System upgrade and work to repair damage from June 2007 storms
- Completed the Maitland Cessnock Water Strategies
Customers
- Met all performance standards under its Operating Licence in 2007/08
- Increase in customer satisfaction to 83%
- 31% reduction in customer complaints
- Development of a clear set of customer commitment statements to underpin the 2008/13 Strategic Business Plan
- Implemented new external communications strategy, including a new customer newsletter and website
Environment
- Completion of the H250 Plan for public exhibition and anticipated final approval early 2008/09
- Extensive work on progressing Tillegra Dam as well as recycled residential and industrial water schemes
- Established an Eco-Office and other initiatives to reduce our impact on the environment
- Concluded the Williams River Best Management Practice Farm Demonstration Project