Strategy & Communications

“Strategy & Communications is responsible for co-ordinating development of the strategic direction of Hunter Water, communicating that direction to all of our key stakeholders (both internal and external) and ensuring compliance with policies, procedures and regulatory requirements.  We strive for continuous improvement in all areas of the business.”

John O’Hearn
General Strategy & Communications

 

Strategy & Communications partners with other divisions in delivering business outcomes. A key focus is providing strategic support and advice on a range of areas across the business including:

• Co-ordinating development of corporate direction through Hunter Water’s business plan.
• Managing the interface with regulators in terms of Operating Licence, pricing, Statement of Corporate Intent requirements.
• Ensuring an appropriate governance and risk management framework across the business.
• Managing our external and internal communication strategies.
• Providing internal audit services to the Corporation.
• Providing support for Board and Committees

 

Recent Achievements

• Development of a new Strategic Business Plan for the business.
• Negotiation of a new Operating Licence which applies from 1 July 2007.
• Completion of the Recycled Water Strategy Study.
• Development of business continuity and flu pandemic response plans.
• Development of a new internal communications strategy.
• Water supply agreement with Central Coast.
• Fraud Control Strategy
• Revision of Corporate delegations.

 

Looking Ahead

• Develop stronger strategic supply links with the Central Coast and Singleton.
• Develop strategy for next price path commencing 1 July 2009.
• Deliver new internal and external communication strategies.
• Roll out Hunter Water’s new Strategic Business Plan.
• Develop a comprehensive, enterprise-wide risk management policy and methodology.
• Negotiate targets for proposed new system performance standards.
• Participate in the development of a competition framework.